Zap Shock
Support
Questions, problems or ideas? Most answers are below. If not, we're one email away.
FAQ
Common questions
How do I restore my subscription on a new iPhone?
- Make sure you're signed in with the same Apple Account you subscribed with.
- Open Zap Shock and tap Play to open the Zap Shock Pro screen.
- Tap Restore Purchases at the bottom.
Pro unlocks right away if the subscription is still active.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings › your name › Subscriptions › Zap Shock Pro and tap Cancel Subscription. You keep Pro until the end of the period you've paid for.
Deleting the app does not cancel the subscription.
Will I be charged after the free trial?
Yes, unless you cancel at least 24 hours before the trial ends. The subscription then renews automatically each week or month, depending on the plan you chose. You can see the renewal date in Settings › your name › Subscriptions.
How do I get a refund?
All payments go through Apple, so refunds are handled by Apple too. Go to reportaproblem.apple.com, sign in, choose Request a refund, and select the Zap Shock purchase.
Some fingers aren't being picked up. What can I do?
- Put the phone flat on a table so everyone can reach it.
- Spread fingers out; fingers that touch each other can be read as one.
- Use fingertips, not knuckles or nails, and keep them still until the countdown ends.
- Remove thick screen protectors or cases that cover the screen edge, and dry the screen.
I paid but the game is still locked.
Check your internet connection, close Zap Shock completely and open it again. If it's still locked, open the Pro screen and tap Restore Purchases. Still stuck? Email us with the date of your purchase and we'll sort it out.
How do I change the tracking permission?
Open Settings › Privacy & Security › Tracking and switch Zap Shock on or off. The game works the same either way. Our privacy policy explains what this affects.